Shared Team Inbox Built for WhatsApp
Stop passing around a single mobile phone. Manage all WhatsApp chats from one powerful dashboard.
AiScalify's Shared Inbox lets your entire sales and support team collaborate on a single WhatsApp Business number. Leads are auto-assigned via Round-Robin, and agents can manage their conversations seamlessly.
Why use AiScalify's Shared Team Inbox?
Multi-Agent Access
Your entire team can log in simultaneously from anywhere to handle customer inquiries.
Round-Robin Auto Assign
Incoming leads are automatically distributed equally among available agents to ensure instant replies.
AI-Powered Suggestions
Agents can click a button to get smart reply suggestions generated by AI based on your business Knowledge Base and chat history.
How it works in 3 simple steps
We've designed Shared Team Inbox to be incredibly easy to set up and use.
Connect Official WhatsApp
Link your verified WhatsApp Business API number to the AiScalify dashboard.
Leads Get Assigned
When a customer texts, the system uses your Branch Rules and Round-Robin logic to assign the chat to the right agent.
Agents Reply Instantly
The assigned agent sees the chat in their inbox and can reply manually or use AI suggestions.
Frequently Asked Questions
Everything you need to know about Shared Team Inbox.
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