At AiScalify, we aim to provide a world-class WhatsApp CRM and automation platform. Because our business involves providing enterprise SaaS access and facilitating direct third-party API connections with Meta, our refund and cancellation policies are strict, transparent, and firmly enforced.
Please read this policy carefully before purchasing a subscription or paying for API usage via Cashfree. By making a payment, you explicitly acknowledge and agree to this policy.
1. SaaS Subscription Software Fees
AiScalify operates on a recurring subscription model (monthly, quarterly, or annually). Your subscription grants you access to our comprehensive suite of tools, including the WhatsApp CRM, Visual Flow Builder, Shared Inbox, Bulk Broadcast Campaigns, AI Smart Replies, Follow-up Manager, and Advanced Analytics features.
- Strictly Non-Refundable: All subscription charges paid to AiScalify are non-refundable. Once a billing cycle has started and your card is charged, we cannot issue a refund for that cycle.
- No Prorated Refunds: We do not offer prorated refunds or credits for partial months of service, downgrade refunds, or refunds for time periods where you did not actively log in or use the account.
- Free Trials & Demos: To ensure our platform meets your business needs, we highly encourage taking advantage of our Free Trial or booking a comprehensive Demo with our sales team prior to entering a paid subscription.
2. Cancellations & Plan Downgrades
You have complete control over your subscription. You can cancel or downgrade your plan at any time to adjust future charges.
- How to Cancel: You can cancel your subscription directly from the "Billing & Plans" section of your admin dashboard, or by emailing us at least 48 hours before your next billing date.
- Effect of Cancellation: If you cancel before the end of your current paid billing cycle, your cancellation takes effect at the end of that cycle. You will retain full access to the platform until that date, after which your account will be suspended and you will not be billed again.
- Downgrading Plans: If you choose to downgrade to a lower-tier plan (e.g., from Growth to Starter), the downgrade will take effect at the end of your current paid billing cycle (e.g., at the end of the year for annual plans). You will not receive a cash refund or credits for the price difference. You will simply be billed the new lower amount at your next renewal date.
3. Termination for Policy Violations
AiScalify enforces a strict zero-tolerance policy against spam, harassment, and violations of the WhatsApp Commerce Policy.
If your account is suspended or permanently terminated by AiScalify or Meta due to spam complaints, failure to obtain opt-ins, or policy violations, you forfeit all rights to any refunds. Your subscription fees will not be refunded.
4. Payment Disputes & Chargebacks
We take fraudulent chargebacks seriously. If you initiate a chargeback or payment dispute with your bank or credit card company without attempting to resolve the issue with us first, your AiScalify account and WhatsApp API number will be suspended immediately pending resolution.
5. Contact Us
If you believe there has been a billing error (e.g., a double charge due to a technical glitch), we are here to help. Please reach out to us within 7 days of the erroneous charge: